Website and Other Terms of Use

These Terms establish the functions and services of the Website that you can use when visiting or shopping on the Website. These Terms apply to registration and use of the Website. This document is a legally binding agreement between you, as a user of the website www.sherrki.com (hereinafter the Buyer or You), and 360five Group, MB, as the official owner of the website www.sherrki.com, company code: 306694335, as the controller of the website www.sherrki.com (hereinafter the Seller or We).

GENERAL PROVISIONS

These e-shop rules (hereinafter – the Terms) are a legally binding document for the Buyer and the Seller (hereinafter – the Seller), which defines the rights and obligations of the Parties, the conditions and procedure for the acquisition of goods, payment for them, delivery, as well as other conditions related to the purchase and sale of goods in the e-shop.

The Buyer confirms that they have read the Terms by clicking the “Buy” button. The Terms thus confirmed constitute a legally binding agreement valid for both Parties, which establishes the rights and obligations of the Buyer and the Seller, the conditions for the acquisition and payment for goods, the procedure for the delivery and return of goods, and the responsibilities of the parties.

In these Terms, the Buyer is considered to be a person who has registered and is purchasing in the e-shop. The e-shop can be used for purchases by:

1. A legally capable natural person, i.e., a person who has reached the age of majority and whose legal capacity is not restricted by court order;
2. A minor aged 14 (fourteen) to 18 (eighteen) years who has the consent of their parents or guardians, except in cases where they are emancipated;
3. A legal entity.

By registering or placing an order, the Buyer unconditionally confirms that they have the right to purchase in the e-shop. The Seller reserves the right to change, correct, or supplement these Terms at any time. Amendments come into force from the moment of publication for all transactions concluded after publication, therefore, the Buyer is recommended to review the Terms each time they make a purchase.

sherrki.com informs you about the conclusion of the purchase and sale agreement by sending a notification to the email address you provided. If necessary or in the circumstances provided for by the legal acts of the Republic of Lithuania, the Seller has the right to change, correct, or supplement the Terms. The Seller is released from any liability if the Buyer has partially or completely failed to familiarize themselves with the Terms, even though such an opportunity was provided to them.

Ordering Goods, Moment of Creation of Legal Purchase and Sale Relationship

The Buyer can order goods from sherrki.com by choosing one of the following methods:

1. Online by registering on sherrki.com (by entering their registration name and password);
2. Online without registering on sherrki.com;
3. By Email;
4. By Phone;

5. At retail points of sale.

The Buyer must provide their Personal Data necessary for the proper execution of the goods order in the information fields provided by the Seller. The provisions of the Terms and Conditions apply to Buyers who place orders by phone or at retail points of sale. By placing an order, they agree to the Terms and Conditions. When the Buyer, having selected the goods or service to be purchased and formed a shopping cart, completes all the order steps, the last of which is the selection and confirmation of the payment method,  it is considered that a legal purchase and sale relationship has arisen between the Seller and the Buyer, and a purchase and sale agreement has been concluded.

Protection of Personal Data

By agreeing to these Terms and Conditions, the Buyer agrees to receive messages sent to their specified email address that are necessary for the execution of the goods order, payment, and delivery. The Buyer must also provide their personal data (name, surname, goods delivery address, telephone number), which is necessary for the purchase, delivery, and payment of the goods.

By registering, the Buyer also grants the Seller the right to collect, accumulate, systematize, use, and process all and any personal data that the Buyer directly or indirectly provides during registration and while visiting the e-shop for the purposes specified in these Terms and Conditions. The Buyer’s provided personal data will be processed in accordance with the requirements established by the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of such data. When processing and protecting the Buyer’s personal data, the Seller will implement organizational and technical measures that ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing. You can learn more about the Privacy Policy in the “Privacy Policy” section under Information for Buyers.

Communication

The Seller sends all notifications and otherwise contacts the Buyer via the email address or telephone number provided in the registration form. The Buyer sends all questions and notifications to the email address: info@sherrki.com.

SELLER’S RIGHTS AND OBLIGATIONS

The Seller has the right, at its sole discretion, to change, suspend, or discontinue some or all of the Website’s functions, as well as to change the layout of elements on the Website without prior notice of the change. The Seller undertakes to provide the opportunity to use the e-shop services, the operating conditions of which are established by these Terms and Conditions and other conditions published in the Sherrki e-shop. The Seller has the right, at its sole discretion, to suspend or terminate the operation of the sherrki.com website at any time without prior notice. In such cases, the Seller will complete the execution of all accepted and confirmed orders, and it will no longer be possible to place new orders through the sherrki.com e-commerce website.

If the terms of service change (for example, due to changes in market conditions, legislation, etc.), sherrki.com has the right to change the scope and/or method of providing services, as well as to suspend and/or terminate their provision. If the Buyer does not agree with such changes, the Buyer should no longer use sherrki.com services.

If the Buyer attempts to harm the stability or security of sherrki.com operation or fails to fulfill their obligations, the Seller has the right, at its sole discretion, to immediately suspend or cancel the Buyer’s access to the sherrki.com website or cancel the Buyer’s Account without prior notice.

The Seller undertakes to respect the Buyer’s right to privacy regarding their personal information.

BUYER’S RIGHTS AND OBLIGATIONS

The Buyer is obliged to pay for the purchased goods and accept them in accordance with the procedure stipulated in these Terms and Conditions. The Buyer undertakes to keep their login details for the Sherrki online store secure and not to disclose them to third parties. If the Buyer loses their login details, they must immediately inform Sherrki’s customer service department. The Seller is not responsible for the actions of third parties who use the Buyer’s login details before the moment of notification and the online store administrator’s ability to change the Buyer’s login details. In such a case, Sherrki has the right to assume that the actions in the online store were performed by the Buyer. Sherrki.com is not responsible for the actions of third parties who, using your banking system, conclude purchase-sale agreements using the online store’s services. The Buyer must collect or accept the goods on the appointed date and time. The Buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer provides inaccurate data in the registration form, the Seller is not responsible for any consequences arising from this and acquires the right to demand compensation from the Buyer for direct losses incurred.

INTELLECTUAL PROPERTY

The content of this Website, i.e., text, graphics, images, trademarks, service marks, logos, and other materials, is protected by copyright and other laws of the Republic of Lithuania and the European Union and belongs to sherrki.com. Unauthorized use of such content may violate copyright, trademark owners’, and other legally protected rights. By using this Website, you are not permitted to sell, modify, reproduce, display, publicly perform, distribute, create derivative works, or otherwise use the content of this Website in any way for any public or commercial purpose. It is prohibited to use the content of this Website on any other website or networked computer environment for any purpose.

PAYMENT AND DELIVERY

Payment for orders on the www.sherrki.com website is simple, fast, and convenient. You can pay for goods using payment cards or via Bank link through the SEB payment system. Order processing begins only after the Seller receives the Buyer’s payment for the goods, unless otherwise agreed between the Seller and the Buyer. According to the sherrki.com website terms of use and the order agreement conditions, created but unpaid orders are considered unconfirmed and are not processed. By placing an order, you are entering into a contract with the controller of sherrki.com, the official representative of Sherrki, 360five Group, MB, company code: 306694335, account number: LT15 7044 0901 1134 4623; registered address: Uosupio g. 18-22, LT-68156 Marijampolė, Lithuania.

You are responsible for ensuring that the data provided in the registration form is correct and complete. If the data provided in the Buyer’s registration form changes, you must update this data immediately. The Seller is not responsible for incorrect personal data provided by the Buyer and is not liable for any resulting damage to the Buyer or third parties. Discounts granted to the Buyer do not apply if the product is on sale or its price is promotional. The prices of goods in the formed order are indicated in Euros, including VAT. If the Buyer is a legal entity, their company code and VAT code are indicated.

Delivery

Within Lithuania, we deliver shipments to your chosen parcel locker of our supplier or to your specified address. If the item you ordered is in stock, we will deliver it to you within 2-7 business days; we will clarify the exact delivery time in each specific case by contacting you using the provided contact information. If the item you ordered is not in stock, we will contact you and inform you of the estimated delivery timeframe.

The delivery time of goods once the shipment is handed over to the courier service depends on the courier service, over whose operations the Seller has no control. Furthermore, the Seller does not guarantee that the goods will be delivered within the specified timeframe in all cases, particularly if the Buyer provided incorrect data that needed clarification, the delivery address is outside the territory of the Republic of Lithuania, or due to other factors.

The Seller reserves the right to change the goods delivery prices at its discretion.

Important! Upon receiving the goods, it is necessary to check the external condition of the delivered goods: whether there is any external damage to the product packaging that could affect the quality of the goods.

Check that the shipment does not have any externally visible damage or other defects, only then sign for it with the courier. All claims, photos, or comments regarding the quality of the delivered goods must be reported by email to info@sherrki.com after receiving the goods; otherwise, it is considered that the goods have been delivered or collected in good quality.

All claims regarding the deterioration of the quality of goods that occurred during transportation and is not visible during a simple external inspection (noticeable only after unpacking the goods) are only accepted by transport companies within 3 business days. Therefore, in such cases, it is necessary to contact us as soon as possible so that the origin of the deterioration of the goods’ quality can be assessed and there are no problems with compensating for the damage (reducing the price of the goods, replacing the goods with a new one, or refunding the money paid for the goods).

WARRANTY

For devices sold on Sherrki.com to individuals, a 2-year manufacturer’s warranty is provided.

Before using the product, carefully read the user manual and warranty service terms. With proper maintenance, the device can serve you for many years. During the device’s warranty period, it is necessary to retain the purchase document, as it also serves as the product’s warranty card. The purchase document confirms that the Sherrki device you purchased was free from defects, and any defects that arise due to manufacturer’s fault will be eliminated or the device will be replaced during the warranty period. Defects arising from the device’s use not in accordance with the instructions, external wear and tear, or packaging damage are not covered by the warranty.

Warranty obligations do not apply in the following cases:

1. The product’s operating instructions were not followed;
2. The defects found arose due to the buyer’s/user’s fault;
3. The malfunction was caused by natural disasters, fire, electrical discharge, as well as household factors;
4. The product is mechanically or otherwise damaged or disassembled;
5. The malfunction was caused by foreign objects, materials, liquids, etc. (not intended for the device’s purpose) entering the interior;
6. Malfunctions were caused by the use of non-original consumables, accessories, or any other non-original products used to ensure the device’s operation during its use;
7. The product’s warranty stickers or stickers with the serial number are damaged;
8. For normally wearing parts of the device;
9. An unassembled or partially assembled product is not properly assembled and/or prepared for use before starting operation;
10. The buyer does not provide this product purchase document (which also serves as the product’s warranty card) and all documents attached to the product by the manufacturer;
11. The equipment was repaired in an unauthorized service center.

Warranty Service Rules:

1. When submitting a device for warranty repair, the buyer must provide all documents attached to the product by the manufacturer, the purchase document (cash receipt, invoice), which also serves as the product’s warranty card, and any other necessary documents if required by the seller;
2. The device must be submitted in packaging that ensures safe transportation. If the device is delivered without packaging, the Seller is not responsible for mechanical damage caused during the device’s transportation;
3. The device or its component is accepted by the seller upon completion of a product acceptance-transfer act. One copy of the act is given to the customer;
4. The product will not be returned without the document (acceptance-transfer act);
5. In case of loss of the acceptance-transfer act, a personal identification document must be presented;
6. The device will be replaced or the money refunded if malfunctions that occurred during operation within the warranty period cannot be eliminated;
7. When collecting the product, it is necessary to check whether the entire set of the device brought for repair is being returned; claims regarding the completeness of the set will not be accepted later;
8. The warranty period is extended for the duration that the purchased product could not be used due to circumstances beyond the buyer’s control.

Attention prohibited:

• Do not place the device near heat sources.
• Do not disassemble the dispenser or other components.
• Do not place heavy objects on the device.
• Do not use alcohol or other chemical solvents for cleaning.

If you have any questions, please contact: info@sherrki.com.

Warranty Service

Free warranty repair is performed only if the product malfunctions during the warranty period.

Product warranty repair is carried out at an authorized service center. If the authorized service provides a certificate stating that the product is irreparable, the customer has the right to exchange the product for another identical one or receive a refund of the money paid.

For warranty service, please contact us by email at info@sherrki.com, indicating the device model, the malfunction, the place of purchase, and the purchase date recorded in the purchase document.

Return of Goods

The buyer has the right to withdraw from the purchase and sale agreement by notifying the seller in writing within 14 calendar days from the date of order delivery or purchase from a Sherrki partner store. The money for the returned goods will be refunded to the Buyer’s specified account immediately after assessing the condition of the returned device. The buyer pays the return shipping costs.

Before returning the goods, please contact us by email at info@sherrki.com. We will send you a product return request form and provide the necessary information regarding the product return procedure.

When returning quality item, it is necessary to:

1. Deliver the item in its original, undamaged packaging;
2. Deliver the item unused and undamaged by the buyer;
3. Deliver the item without loss of its original appearance (unremoved films, undamaged labels, etc.). This clause does not apply when returning defective goods;
4. Deliver the complete set of the item;
5. Provide the purchase document for the item;

6. Submit a request for the return of the item.

FINAL PROVISIONS

These Terms and Conditions have been drawn up in accordance with the laws of the Republic of Lithuania.

These Terms and Conditions and the relationship between the Parties with respect to these Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Lithuania.

All disagreements arising from the execution of these Terms and Conditions shall be resolved through negotiation. If an agreement cannot be reached, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.  

The Parties shall be released from the fulfillment of their obligations under these Terms and Conditions if their fulfillment is impossible due to unforeseen circumstances beyond the control of the Parties, which include:  

1. Fire, explosion, storms, and other natural disasters and forces of nature that prevent or delay the fulfillment of assumed obligations;  
2. An event or circumstance that the contracting party (Parties) cannot control and that prevents or delays the fulfillment of assumed obligations;
3. Actions of the government or authorities that prevent or delay the fulfillment of assumed obligations.