Important! Upon receiving the goods, it is essential to inspect the external condition of the delivered items: check for any external damage to the product packaging that could affect the quality of the product.

Verify that the shipment has no externally visible damage or other defects. Only then sign for the delivery to the courier. All claims, photos, or comments regarding the quality of the delivered goods must be reported via email to info@sherrki.com after receiving the goods. Otherwise, it is considered that the goods were delivered or collected in satisfactory condition.

All claims regarding the deterioration of the goods’ quality that occurred during transportation and are not visible upon simple external inspection (noticeable only after unpacking the product) are accepted by transport companies only within 3 working days. Therefore, in such cases, it is necessary to contact us as soon as possible so that the origin of the product quality deterioration can be assessed and there are no issues with compensation for damages (reducing the product price, replacing the product with a new one, or refunding the money paid for the product).

We at Sherrki.com provide a 2-year manufacturer’s warranty for the equipment we sell.

Before using the product, carefully read the user manual and warranty service conditions. With proper care, the device can serve you for many years. During the device’s warranty period, it is necessary to keep the purchase document, as it also serves as the product’s warranty card. The purchase document confirms that the Sherrki device you purchased was free from defects, and any defects that arise due to manufacturer’s fault during the warranty period will be repaired or the device will be replaced. Defects caused by using the device not according to the instructions, external wear and tear, packaging damage, do not fall under warranty service.

Warranty obligations do not apply in the following cases:

1. The product operating instructions were not followed;
2. The discovered defects arose due to the buyer’s/user’s fault;
3. The malfunction was caused by natural disasters, fire, electrical discharge, as well as domestic factors;
4. The product is mechanically or otherwise damaged, or has been disassembled;
5. The malfunction was caused by foreign objects, materials, liquids, etc. (not intended for the device’s purpose) entering the interior;
6. The malfunctions were caused by the use of non-original consumables, accessories, or any other non-original products used to ensure the device’s operation during its use;
7. The product’s warranty stickers or serial number stickers are damaged;
8. For normally wearing parts of the device;
9. The product was not assembled or partially assembled incorrectly and/or not prepared for use before starting to use it;
10. The buyer does not provide this product purchase document (which also serves as the product’s warranty card) and all documents provided by the manufacturer with the product;
11. The equipment was repaired in an unauthorized service center.

Warranty Service Rules:

1. When submitting the device for warranty repair, the buyer must provide all documents provided by the manufacturer with the product, the purchase document (cash receipt, invoice), which also serves as the product’s warranty card, and other necessary documents if required by the seller;
2. The device must be submitted in packaging that ensures safe transportation. If the device is delivered without packaging, the Seller is not responsible for mechanical damage caused during the device’s transportation;
3. The device or its component is accepted by the seller by drawing up a product acceptance-transfer act. One copy of the act is given to the customer;
4. The product will not be returned without the document (transfer-acceptance act);
5. If the transfer-acceptance act is lost, a personal identification document must be presented;
6. The device will be replaced or the money refunded if defects that occurred during operation within the warranty period cannot be eliminated;
7. When collecting the repaired product, it is necessary to check if the entire set of the device brought in for repair is being returned. Claims regarding the completeness of the set will not be accepted later;
8. The warranty period is extended for the duration that the purchased product could not be used due to circumstances beyond the buyer’s control.

Attention Prohibited:

Do not place the device near heat sources. Do not disassemble the dispenser or other components. Do not place heavy objects on the device. Do not use alcohol or other chemical solvents for cleaning.

If you have any questions, please contact: info@sherrki.com

Warranty Service

Free warranty repair is performed only if the product malfunctions during the warranty period.

The product’s warranty repair is carried out at an authorized service center. If the authorized service provides a certificate stating that the product is irreparable, the customer has the right to exchange the product for another identical one or receive a refund of the money paid.

For warranty service, please contact us by email at info@sherrki.com, indicating the device model, the malfunction, the place of purchase, and the purchase date recorded in the purchase document.

Product Returns

The buyer has the right to withdraw from the purchase-sale agreement by notifying the seller in writing within 14 calendar days from the date of order delivery or purchase from Sherrki partner stores. The money for the returned product will be refunded to the buyer’s specified account immediately after assessing the condition of the returned device. The buyer pays the return shipping costs.

Before returning the product, please contact us by email at info@sherrki.com. We will send you a product return request form and provide the necessary information regarding the product return procedure.

When returning a product of good quality, it is necessary to:

1. Deliver the product in its original, undamaged packaging;
2. Deliver the product unused and undamaged by the buyer;
3. Deliver the product without loss of its marketable appearance (undamaged films, labels, etc.). This clause does not apply when returning defective goods;
4. Deliver the complete product set;
5. Provide the product purchase document;
6. Submit a product return request.

More information can be found in the Rules here